Question 1

How do I create an account on BookApp?

Accepted Answer

Click Register in the menu and follow the steps. To lend books you need to verify with BankID. It only takes a few minutes.

Question 2

I forgot my password. How do I reset it?

Accepted Answer

Go to the login page and click Forgot password. You will get a reset link by email.

Question 3

How do I change my contact details or address?

Accepted Answer

Go to Settings > Profile to update email, phone number, and delivery address.

Question 4

Can I delete my account permanently?

Accepted Answer

Yes, under Settings > Security. Deletion is permanent and your data will be removed.

Question 5

How do I find a specific course book?

Accepted Answer

Use search on the home page or go to Search books. You can search by title, author, or ISBN.

Question 6

How much does it cost to rent a book?

Accepted Answer

Prices vary by book and rental period. You always see the price before sending a request.

Question 7

How long is the rental period?

Accepted Answer

Usually one term, but lenders can offer shorter or longer periods.

Question 8

Can I extend the rental period?

Accepted Answer

Yes, if the book is still available you can request an extension. Contact the lender in the app if you need help.

Question 9

What happens if the book is damaged during the rental?

Accepted Answer

Contact the lender right away. We help resolve the situation fairly. Books should be returned in the same condition, allowing for normal wear.

Question 10

How do I list a book for rent?

Accepted Answer

Go to My books and click Add book. Scan the ISBN or fill in details manually, then set price and rental period.

Question 11

How do I set the right rental price?

Accepted Answer

Check similar listings and choose a fair monthly price. BookApp takes a fee on completed rentals.

Question 12

When do I get paid?

Accepted Answer

Payout happens when the rental period ends and the book is returned in the agreed condition.

Question 13

What if the book is not returned?

Accepted Answer

Message the renter first. If the book is still missing, report the case and we will help.

Question 14

Which payment methods are supported?

Accepted Answer

Payments are handled by Stripe with common cards and other methods available in Sweden.

Question 15

When is money charged?

Accepted Answer

The amount is reserved when you confirm the rental and handled according to our terms during the flow.

Question 16

How do refunds work?

Accepted Answer

If something goes wrong we review the case and refund when justified.

Question 17

Is my payment information secure?

Accepted Answer

Yes. We use Stripe and never store your full card details.

Question 18

How do I ship a book?

Accepted Answer

When the rental is confirmed you get shipping instructions. Prefer tracked shipping.

Question 19

How do I return a book?

Accepted Answer

Follow the return instructions in your rental. Pack the book securely and keep the tracking number.

Question 20

What does shipping cost?

Accepted Answer

Shipping depends on package and destination. You see the cost in the flow before you finish.

Question 21

Do I need BankID?

Accepted Answer

Yes. BankID verification helps create trust between students on the platform.

Question 22

What if something goes wrong?

Accepted Answer

Contact support via the contact form or help center and we will help sort it out.

Frequently asked questions

Account and profile

Renting course books

Lending course books

Payments

Shipping and returns

Trust and safety

Frequently asked questions

Account and profile

How do I create an account on BookApp?+−

I forgot my password. How do I reset it?+−

How do I change my contact details or address?+−

Can I delete my account permanently?+−

Renting course books

How do I find a specific course book?+−

How much does it cost to rent a book?+−

How long is the rental period?+−

Can I extend the rental period?+−

What happens if the book is damaged during the rental?+−

Lending course books

How do I list a book for rent?+−

How do I set the right rental price?+−

When do I get paid?+−

What if the book is not returned?+−

Payments

Which payment methods are supported?+−

When is money charged?+−

How do refunds work?+−

Is my payment information secure?+−

Shipping and returns

How do I ship a book?+−

How do I return a book?+−

What does shipping cost?+−

Trust and safety

Do I need BankID?+−

What if something goes wrong?+−